The HUB has Student Care Coordinators who collaborate with students to assess needs, develop action plans, facilitate connections to appropriate on and off campus resources, and provide accountability through supportive follow-ups. It is important to understand that your work with a Student Care Coordinator is NOT counseling or therapy. LSU New Orleans Counseling Services has mental health professionals who DO provide counseling or therapy to assist students in addressing mental health concerns. They offer assessment, short-term counseling, career testing and counseling, and referrals for longer-term specialized treatment to currently enrolled students. 

Depending on the situation, various offices may be able to offer support to a student outside of the classroom. LSU New Orleans uses two platforms to which referrals may be made. Navigate (Privateer Success) and Beacon (Student Care Network). Both can be accessed using myapps.uno.edu. Learn more about each platform and the process of response on The HUB's Resources page. 

When an alert is submitted through the online reporting system (Navigate), a Student Care Coordinator contacts the student within 24 hours. A Student Care Coordinator collaboratively works with the student and, when appropriate, other involved parties to determine needed resources and develop an action plan appropriate to the level of concern.  

Keep in mind:  

• A student’s relationship with this office is protected by the Family Educational Rights and Privacy Act (FERPA). Without the student’s expressed consent, we are limited in what we can discuss with other parties regarding student-specific information.  

• Situations involving an alleged threat of harm to self will typically result in a referral to LSU New Orleans Counseling Services. 

• There is no time limit or deadline for resolution. A student’s relationship with the office lasts as long as needed.  

We will gladly answer questions you may have. It is important to note that we may not be able to share all of the details or outcomes with all parties.

No, you're not in trouble. The email you received means that your professor or a staff member is concerned about you and wants to get you connected with the right office that may be able to help. Within the email, there is suggested actions to take. If you are still unsure about what to do, reach out to your academic advisor or a Student Care Coordinator in The HUB for additional assistance.  

A Student Care Coordinator will meet with you in a one-on-one Zoom or in-person appointment. We will discuss The HUB's Wellness Check-in form, which is generally completed by the student prior to your first appointment. We use the dimensions of wellness to help identify where you are doing well and where you may need additional supports. We will help you prioritize your needs and create an action plan to get you connected to the appropriate campus and community resources. Your participation in creating this plan and following through with referrals and recommendations is a vital part of the process. We offer supportive follow-up appointments for accountability. 

We know it can be intimidating to approach a professor, especially when you may not have a relationship with them yet. We recommend you email them with some of the following information:   

• What you have been experiencing (you can share as much or as little as you want, no need to get into specifics if you aren’t comfortable).  

• How the situation is impacting you academically.  

• What flexibility might be available. Here, you can pose solutions, but make sure you already know what flexibility is built into the syllabus.  

• Then request a meeting (if you’re able) to connect about details.   

• Be sure to introduce yourself and share what class you're enrolled. For example: Jane Doe, BIOS 1053 class that meets MWF at 9:30 am. 

Contact your instructor directly to explain your situation and let them know that you cannot attend class. You should attach any assignments that were due and let them know that you will make up missed coursework. If you foresee being absent for longer you should communicate that with them and ask to discuss a plan to keep up with coursework.   

We understand that you're worried about a student and may have feelings of nervousness or anxiety about how to approach and assist, but asking a student questions can help determine how and who can offer the best support to them. See Responding to Students in Distress for more detailed information.   

We encourage you to reach out to them first by email and phone call. If you haven't heard back and there is additional concern (this is unlike their usual attendance and there was no indication they were leaving your class, they mentioned experiencing some difficulties before not showing to class, etc.) please set an alert in Navigate and we will do our best to contact them. If you hear from the student after referral, please inform us so we do not continue our attempts at contact after you've connected with them. Please visit our Resources page for more detailed information. 

If a student is in danger of failing, the best campus resource to start with is their academic advisor. They can work with the student to get help on academic issues. If the advisor has concerns other than academic performance, they will refer the student to the appropriate resources.