Maintenance requests

In case of an after-hours maintenance emergency, please promptly contact the front desk of your respective hall and submit a maintenance request.

For Pontchartrain Hall North & Lafitte Village, call 504-280-7777

For Pontchartrain Hall South, dial 504-280-7739

Your immediate communication with the front desk is crucial for addressing emergency maintenance issues outside regular hours.

Thermostats in Pontchartrain Halls are configured to offer students a temperature adjustment range from 68 to 75 degrees. This setting aims to maintain dehumidification within the suites, preventing moisture buildup. To increase warmth, adjust the thermostat to a higher temperature, activating the heating function. For cooling, set the thermostat to 68, activating the cooling function.

If you've adjusted the thermostat and continue to experience issues with your Air Conditioning/Heating unit, please submit a work order through the Residential Life app.

The Office of Residential Life staff has short-term laptop rentals to enhance the living experience in Pontchartrain Halls.

Laptop Check-Out Reservation Form Need to borrow a laptop for short-term use? Utilize the reservation form linked below.

Laptop Check-Out Reservation Form

Steps to Borrow a Laptop:

1. Submit Registration: Complete the reservation form.
2. Confirmation: Once confirmed via email, proceed to step 3.
3. Pick-Up: Collect the laptop from the Office of Residential Life office (North 128) between 8:30 am-4 pm Monday-Friday on the designated pick-up date.
4. Return: Return the laptop to the Office of Residential Life office (North 128) between 8:30 am-4 pm Monday-Friday. Late returns incur a $50 per day fine, and non-return results in a charge for the full replacement cost.
5. Usage Guidelines: Save your data in OneDrive, email, or on a thumb drive to prevent loss, as devices delete data upon closure.

Residential Life does not provide storage services for residents' belongings between contracts. It is essential for residents to ensure that their suites or assignments are fully packed and emptied upon completion of their contract. Please make necessary arrangements to store personal belongings elsewhere during periods between contracts. This ensures a smooth transition for all residents and facilitates the effective turnover of living spaces.

Explore StorageUnits.com for valuable tips on preparing and locating storage options.

Collegeboxes.com, owned by U-Haul International, Inc., offers secure, climate-controlled storage for students' belongings. The service fee covers the transportation of items to and from campus, including boxes and packing supplies.

The suite doors at Pontchartrain Hall feature Saflok card-only locks. Residents must have their ID cards programmed to access the suite through the door. If you encounter any issues with your suite door lock, please submit a maintenance request. 

Common Lock Issues:

• Slow blinking of the lights: Battery is Low. 
• Red and Green lights flash alternately: Replace Battery.
• Simultaneous Red and Green flashing: clock Needs to be Reset
• Flashing Yellow 1-2 times: Incorrect Card.
• Quick Red Light: Improper Use of Card.
• Quick Red and Yellow Light: Cannot Read Code; Lock is Damaged/ Needs Cleaning.