FAQs About Passwords

LSU New Orleans faculty, staff, and student accounts get a single password for services like Email, LAN, and Workday. When you update your LSU New Orleans password, it also changes for all of your LSU New Orleans applications (such as Canvas, Email, and LSU New Orleans Wifi access, etc.). Remember, IT never ask for your password by email. You won't get emails from us asking for password or account details.

Every account has the same username and starting password. New students get this info in a welcome email sent to their personal email. You can also get your username and password by reaching out to the IT Help Desk, either in person, by phone, or through our chat.

Your email account is automatically created once you have been admitted into the University.  You can log into it by typing your [email protected] and your LAN password into the correct fields.

Your email account is automatically created once you have been hired by the University.  You can log into it by typing your LAN username and password into the correct fields.

To change your password, go to our Self-Service Password Reset system reset.uno.edu. You need an alternative email with us to do this. Or, call the IT Help Desk at 504-280-HELP (4357) for help with resetting your password.

Please call the IT Help Desk at 504-280-HELP (4357) and we will unlock your account for you.

To change your password, go to our Self-Service Password Reset system reset.uno.edu. You need an alternative email with us to do this. Or, call the IT Help Desk at 504-280-HELP (4357) for help with resetting your password. For details on how you can create a secure password for your account, please visit /it/password-guidelines. 

Essentially a good password is one that easy to remember, easy to type, and not closely associated with you. There are some guidelines for creating a good password.

LSU New Orleans Library “PIN” is needed to access your library account to access databases from off-campus and to pay library fees and fines.

What to do If you do not know your Library “PIN.”
Click the RESET MY PIN link and then enter your 7-digit LSU New Orleans ID number + 00 (example: 123456700). A reset link will be sent to your LSU New Orleans email account.
https://uno.ent.sirsi.net/client/en_US/uno/changepinpage/SYMWS/DEFAULT/$N

Student permissions for Library resources expire at the end of each semester. Only currently enrolled students have remote access to Library subscription databases.

Questions regarding your PIN? Please email [email protected].

Please call the IT Help Desk at 504-280- HELP (4357) and we can assist you with information regarding your LSU New Orleans account.

Need assistance? Our IT Help Desk is here for you. Feel free to drop by in person or give us a call at 504-280-HELP (4357). For your security, we'll ask you to verify your identity before providing any information. We're committed to keeping your data safe and ensuring you get the help you need, efficiently and securely.

Our password protocols are aligned with the State of Louisiana's Office of Information Technology and reinforced by Microsoft's stringent requirements. This ensures the utmost security for faculty, staff, and students alike. For a comprehensive overview of LSU New Orleans's password guidelines, which you're encouraged to follow, kindly visit /it/password-guidelines. Protecting your digital identity starts with strong password practices—let's stay secure together.

The Self-Service Password Reset (SSPR) lets you change your password on your own. You need to link an alternate email or phone number to your LSU New Orleans account first. Contact the IT Help Desk if you need help setting this up.

If you remember your password, you can click here and reset it to a new password. If you do not remember it, please call the IT Help Desk at 504-280-HELP (4357) and we will reset your password for you.

After 3 failed attempts, your account will lock.

Please call the IT Help Desk at 504-280-HELP (4357) and we will unlock your account for you.

To take advantage of the Self-Service Password Reset (SSPR), prior setup is essential. Without this, your next step is to connect with our IT Help Desk. We're here to assist and guide you through any challenges you might face.

Please call the IT Help Desk at 504-280-HELP (4357) and we will reset your password for you.

When you sign into your email via Microsoft 365 Web Outlook application, a message will show up at the top telling you if your password is about to expire. You'll also get an email when your password has 7 days left.

Unfortunately, you cannot. Each time you update your password, it automatically synchronizes across Canvas, Workday, Email, and every other LSU New Orleans application. Seamless security, in one step.